FAQ's


Please go through the ordering process and choose the size and frame options carefully. Most of our items are not exchangeable or resell-able. 

HOW LONG DOES THE ORDER PROCESSING TAKE?

Orders normally take 24-48 hours to process – excluding weekends and holidays. During holiday seasons, processing times may take longer due to high order volume. 

HOW LONG IS THE SHIPPING TIME?

We try to find the most appropriate shipping method based on the destination.
International Shipping Time: to the US, UK, Canada, and Australia: 14 - 29 business days 
Domestic Shipping Time (US): 7-14 days

Shipping Time: to the other countries: 15 - 40 business days

There are circumstances that are out of our control (like customs and security checks, natural disasters, holidays, weather, etc.) those may cause shipping postponements or delays. While most of the packages will arrive on time, there may be circumstances and delays that our logistic partners may experience. For this reason, we cannot guarantee the exact delivery time.

WILL I RECEIVE A TRACKING NUMBER TO TRACK MY ORDER?

Based on which fulfillment center your item is shipped from, you will be provided a tracking number that enables you to track your item 4-6 days after it has been shipped. However, as each individual product may be shipped from a different fulfillment center across the globe, occasionally, we may not provide the tracking number for a product, our company has fully insured the packages and any missing items will be reshipped free of charge to you.

I HAVEN’T RECEIVED A TRACKING NUMBER YET?

Please check your spam folder to see if your Tracking Info email was sent there. Occasionally, the shipping company doesn't provide a tracking number for some reasons. But if you don't receive your item within the shipping time frame, we will resend it to you as fast as possible.

WHERE IS MY ORDER? 

If you order an item from our store, then you will definitely receive a confirmation email from us containing your order specifications. You can simply use our order lookup tool to see the latest status of your order, and more, track your item if its information has been updated by your local post.

I ORDERED 2 OR MORE ITEMS, WHY DID I ONLY RECEIVE ONE?

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. Product shipments can also be dependent on how long customs takes, which can vary from country to country. You may receive one item before the next. Don't panic if you don't receive all of your items at once... they will get to you! 

WHAT COURIERS DO YOU USE FOR ORDER DELIVERY? 

Choosing the courier service, actually, depends on our fulfillment center. Thus, courier services may vary from country to country. Without a strong business establishment with the courier service, we are unable to obtain cheaper rates thus in terms of speed we would lose our global customers to our competitors.

DO I HAVE TO PAY ANY TARIFFS, CUSTOMS FEES OR IMPORT TAX FOR MY ORDERS? 

Prices revealed on your respective receipt MIGHT be different from what you ordered but do not worry! Usually what our fulfillment center would do is to mark as extremely low prices or mark the items as gifts altogether. This happens to prevent tariffs/customs/import duties being incurred on your end as for certain countries these additional charges are extremely costly.

I HAVEN’T RECEIVED A CONFIRMATION EMAIL AFTER PLACING THE ORDER, WHAT SHOULD I DO? 

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please send an email to our support team at info@trekmor.com

WHAT HAPPENS IF I’M NOT HOME WHEN MY ITEM IS DELIVERED? 

Anyone at home can receive the package on behalf of the main customer. Usually, the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office. Most small packages will be left in your mailbox if they fit.

WHAT IF MY ITEM IS DAMAGED? 

If your item has broken, please send us your name, shipping address, order number (if available), and a picture of your damaged item by sending an email to info@trekmor.com. We will send you a replacement.

CAN I CHANGE MY ORDER OR OTHER INFORMATION LIKE ADDRESS AFTER PLACING THE ORDER?

We highly encourage you to double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made. As we try to process the orders on the same day, if a change needs to be made to your order please contact us at info@trekmor.com ASAP and we will do our best to accommodate that change. If the order has already been processed, or item has been printed, framed, handled or marked as shipped from our fulfillment center we cannot make changes to the order.

I HAVE A QUESTION WHICH IS NOT ANSWERED, WHAT SHOULD I DO? 

Please send an email to info@trekmor.com and we'll respond as soon as we can.